February 27, 2020
Patients have been left feeling numb after a chain of private dentists closed without notice, with many having paid thousands of pounds in advance for treatment.
Finest Dental has ceased trading yet hasn’t formally gone into liquidation yet, leaving thousands of patients in the dark about future and ongoing procedures or where to go to get their money back. Some will have funded the costs of their treatment by utilising third party finance. This is something most people won’t have experienced before and it can be a very stressful experience if you don’t know where to turn.
Finest Dental provided a range of cosmetic dental treatments, from dental implants and Invisalign braces, through to veneers, dental crowns, dental bridges and white fillings from their 9 dental clinics located in Birmingham, Brentwood, Leicester, London Bermondsey, London Cannon Street, London Liverpool Street, Milton Keynes, Winchester and Wokingham.
Finest Dental have addressed the issue on their website, saying: ‘Dear Patients, although we have worked tirelessly to ensure the immediate continuation of the practices for both staff and patients alike, unfortunately at this time we are still in the process of agreeing suitable options for patients to continue treatment.’
Jonathan Jacobs, Head of Healthcare at Prosperity Law said “It is very rare to hear of a dental practice ceasing to trade and perhaps more surprising when a group of practices appears to close without any evidence of a formal liquidation as is the case with Finest Dental.”
“This may have left a number of patients in the lurch, particularly, if the cost of their dental treatment is subject to third party finance.”
The General Dental Council, an organisation that regulates dental professionals, said they were aware of the situation but couldn’t comment on it publicly. It did say, however, it is advising patients to pursue local resolution first which consists of contacting Citizens Advice, the CQC or asking for legal advice.
If anyone has been caught in the situation caused by the apparent closure of Finest Dental and is unsure of their legal rights, please contact Jonathan at Prosperity Law on 0161 667 3686 or Jonathan.firstname.lastname@example.org for some free advice.